HANDSOM offers FREE express shipping worldwide. Free shipping applies to all orders within Australia, and all orders over AU$250 in New Zealand, and AU$350 for all other countries.

For our local customers: Click & Collect is available from our Gertrude Street store. Select the Collect In-Store shipping option at checkout, and a member of our team will notify you when your order is ready for collection.

Shipping Rates & Times

Order before 1pm (AEST) Monday-Friday and we’ll ship the same day *

Australia
Free shipping on all orders
1-2 business days (please allow an additional 2-3 business days for WA, NT, or rural postcodes)

International orders are shipped with DHL or FedEx express courier service.

  • New Zealand
    Orders over $250 = FREE / Orders under $250 = $25 flat rate
    2-3 business days
  • Rest of world
    Orders over $350 = FREE / Orders under $350 = $35 flat rate
    3-5 business days

HANDSOM does not have any control or influence on any customs duties or import tax charged when your order reaches its destination country. These additional charges will be the responsibility of the customer placing the order.

* Unfortunately, we cannot guarantee same day dispatch during sale / special promotion periods.

Online Returns

If you are not satisfied with the goods you have purchased, you may contact HANDSOM at online@handsom-store.com or +61 3 9078 7306 within 7 days of receiving your goods to request a Return Authorisation.

Goods must be in unused condition with all tags still attached.

Sale goods are those which have had the original price discounted or sold as part of a discounted promotion. Any order placed on a sale product is final. We are unable to offer a refund on discounted goods unless there is a manufacturing fault found.

All returns must be sent to:

HANDSOM Returns, 163 Gertrude Street, Fitzroy VIC 3065 Melbourne, Australia.

In-store returns are accepted, however, refunds will be issued via the original payment method.

Upon receiving returns, returned items will be inspected by our production team who will decide whether the item is deemed faulty. In the case of a faulty item, we will endeavour to repair, replace, or refund, in accordance with Australian Consumer Law.

Online Exchanges

Subject to availability we will happily exchange your full priced items that have been returned to HANDSOM within 14 days of being received by you. Any return shipping costs are the responsibility of the customer. Exchange requests must be emailed to online@handsom-store.com. If the goods requested are unavailable you will be issued with a store credit. All sale purchases are final. Exchanges on sale items are subject to availability and will be made at HANDSOM’s discretion.

Online Refunds

If you have requested a refund HANDSOM will refund the original purchaser’s account. Shipping costs will not be refunded. Depending on the form of initial payment, funds may take up to 5 business days to appear in your account.

Charges for a return or exchange

Unless the item returned is deemed faulty all shipping costs are the responsibility of the customer.

Returning an item purchased in-store

HANDSOM accepts the return of unworn and unused items purchased in-store – in their original condition, upon presentation of the original invoice – within 14 days of purchase, for exchange or credit note. In-store purchases will not be refunded for change of mind.  Please note that sale items or items purchased using a promotional discount code are not eligible for returns, credits or exchanges.