HANDSOM offers FREE express shipping worldwide. Free shipping applies to all orders within in Australia, and all orders over AU$250 in New Zealand, and AU$350 for all other countries.
Shipping Rates & Times
Order before 1pm (AEST) Monday-Friday and we’ll ship the same day *
Free shipping on all orders
1-2 business days (please allow an additional 2-3 business days for WA, NT or rural postcodes)
- Contactless bicycle delivery is available Monday to Saturday to our local customers (delivery schedule will be confirmed upon order placement).
- Contactless Click & Collect is available Monday to Saturday for customers located within 5km of our Gertrude Street store. At checkout, please select the ‘Collect in-store’ shipping option and select when you would like to pick up. A friendly staff member will contact you to confirm collection time.
International orders are shipped with DHL or FedEx express courier service.
- New Zealand
Orders over $250 = FREE / Orders under $250 = $25 flat rate
2-3 business days
- Rest of world
Orders over $350 = FREE / Orders under $350 = $35 flat rate
3-5 business days
HANDSOM does not have any control or influence on any customs duties or import tax charged when your order reaches its destination country. These additional charges will be the responsibility of the customer placing the order.
* Unfortunately, we cannot guarantee same day dispatch during sale / special promotion periods.
* Please note due to current high volume experienced by our courier partners, slight delays may occur on some orders.
If you are not satisfied with the goods you have purchased, you may contact HANDSOM at firstname.lastname@example.org or +61 3 9078 7306 within 7 days of receiving your goods to request a Return Authorisation.
Goods must be unused condition with all tags still attached.
Sale goods are those which have had the original price discounted or sold as part of a discounted promotion. Any order placed on a sale product is final. We are unable to offer a refund on discounted goods unless there is a manufacturing fault found.
All returns must be sent to:
HANDSOM Returns, 163 Gertrude Street, Fitzroy VIC 3065 Melbourne, Australia.
Upon receiving returns, returned items will be inspected by our production team who will decide whether the item is deemed faulty. In the case of a faulty item we will endeavour to repair, replace or refund, in accordance with Australian Consumer Law.
Subject to availability we will happily exchange your full priced items that have been returned to HANDSOM within 14 days of being received by you. Any return shipping costs are the responsibility of the customer. Exchange request must be emailed to email@example.com. If the goods requested are unavailable you will be issued with a store credit. All sale purchases are final. Exchanges on sale items are subject to availability and will be made at HANDSOM’s discretion.
If you have requested a refund HANDSOM will refund the original purchase’s account. Shipping costs will not be refunded. Depending on form of initial payment refunds may take up to 10 business days to process.
Charges for a return or exchange
Unless the item returned is deemed faulty all shipping cost are the responsibility of the customer.
Returning an item purchased in-store
HANDSOM accepts the return of unworn and unused items purchased in-store – in their original condition, upon presentation of the original invoice – within 14 days of purchase, for exchange or credit note. In-store purchases will not be refunded for change of mind. Please note that sale items or items purchased using a promotional discount code are not eligible for returns, credits or exchanges.