HANDSOM offers FREE express shipping worldwide. Free shipping applies to all orders above AU$‌100 in Australia, AU$250 in New Zealand, and AU$350 for all other countries.

Shipping Rates & Times (all quoted in AU$)

Order before 1pm (AEST) Monday-Friday and we’ll ship the same day *

Australia
Orders over $100 = FREE / Orders under $100 = $10 flat rate
1-2 business days (please allow an additional 2-3 business days for WA, NT or rural postcodes)

Melbourne Metro: 3 hour same day delivery on orders placed before 3pm AU$15 Flat Rate

New Zealand
Orders over $250 = FREE / Orders under $250 = $25 flat rate
2-3 business days

Rest of world
Orders over $350 = FREE / Orders under $350 = $35 flat rate
3-5 business days

HANDSOM does not have any control or influence on any customs duties or import tax charged when your order reaches its destination country. These additional charges will be the responsibility of the customer placing the order.

* unfortunately, we cannot guarantee same day dispatch during sale / special promotion periods.

Returns

If you are not satisfied with the goods you have purchased, you may contact HANDSOM at [email protected] or +61 3 9078 7306 within 7 days of receiving your goods to request a Return Authorisation.

Goods must be unused condition with all tags still attached.

Sale goods are those which have had the original price discounted or sold as part of a discounted promotion. Any order placed on a sale product is final. We are unable to offer a refund on discounted goods unless there is a manufacturing fault found.

All returns must be sent to:

HANDSOM Returns, 163 Gertrude Street, Fitzroy VIC 3065 Melbourne, Australia.

Upon receiving returns, returned items will be inspected by our production team who will decide whether the item is deemed faulty. In the case of a faulty item we will endeavour to repair, replace or refund, in accordance with Australian Consumer Law.

Exchanges

Subject to availability we will happily exchange your full priced items that have been retuned to HANDSOM within 14 days of being received by you. Any return shipping costs are the responsibility of the customer. Exchange request must be emailed to [email protected] If the goods requested are unavailable you will be issued with a store credit or a refund. Exchanges on sale items are subject to availability and will be made at HANDSOM’s discretion.

Refunds

If you have requested a refund HANDSOM will refund the original purchase’s account. Shipping costs will not be refunded. Depending on form of initial payment refunds may take up to 10 business days to process.

Charges for a return or exchange

Unless the item returned is deemed faulty all shipping cost are the responsibility of the customer.